Privacy Policy

Last updated: November 04, 2025

This Privacy Policy describes how MERIT EDUCATION AND MIGRATION PTY LTD (“we”, “us”, or “our”) collects, uses, and protects personal information submitted through our website forms, including our Appointment Booking Form, available at https://www.mveservices.com/.

1. Information We Collect

When you fill out the appointment booking form, we may collect the following types of information:

• Full Name
• Email Address
• Phone Number
• Date of Birth
• Gender
• Address (including City, State, Country, and Zip Code)
• Preferred Contact Office
• Message or Inquiry Details

You may also provide optional information to help us tailor our services to your needs (for example, course interest or migration goals).

2. How We Use Your Information

We use the information collected through the booking form for the following purposes:

• To schedule and manage your appointment or consultation.
• To communicate with you via email, phone, or SMS regarding your inquiry.
• To provide personalized education or migration advice and services.
• To manage our records and improve our customer service.
• To comply with applicable laws and regulations.

3. Legal Basis for Processing (for EU/UK Visitors)

If you are located in the European Union or the United Kingdom, our legal bases for collecting and processing your personal data include:

• Your consent when submitting the form.
• Our legitimate interest in providing requested services and responding to inquiries.
• Compliance with our legal and regulatory obligations.

4. How We Store and Protect Your Data

We take appropriate administrative, technical, and physical measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. Your information is securely stored in our system and accessible only to authorized personnel involved in student or client support services.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected — usually until your appointment and any related follow-up are completed — unless a longer retention period is required by law or for record-keeping purposes.

6. Sharing of Information

We may share your data with:

• Our internal staff or partner offices relevant to your selected country or service.
• Service providers (such as hosting or email systems) who assist in operating our website and communication systems, bound by confidentiality agreements.
• Regulatory or government authorities, if legally required.

We do not share your information with third parties for marketing purposes without your explicit consent.

7. International Transfers

As we operate offices and services in multiple countries (including Australia, India, Nepal, and the Philippines), your data may be accessed by authorized staff in those regions solely for appointment coordination or service delivery purposes. All transfers are conducted securely and in accordance with applicable data protection laws.

8. Your Rights

Depending on your location, you may have the right to:

• Access and obtain a copy of your personal data.
• Request correction of any inaccuracies.
• Request deletion of your personal information.
• Withdraw consent at any time (where processing is based on consent).
• Complain to a data protection authority if you believe your privacy rights have been violated.

9. Cookies and Tracking

Our website uses functional cookies (such as user_country_menu) and geolocation tools (via the IP2Location Redirection plugin) to display localized content and improve user experience. For full details, please refer to our Cookies Policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

• Email: info@meritservices.com.au
• Contact Form: https://www.mveservices.com/contact
• Mailing Address: Suite 2/221 Liverpool Street, Hobart, TAS 7000, Australia